French startup Aircall has raised a founding spherical of $29 million for its cloud based mostly name middle resolution. Draper Esprit led the spherical with NextWorld Capital, Balderton Capital and Newfund additionally collaborating.
Aircall is following the software-as-a-service playbook. First, you’re taking a boring business like telephone methods for big help and gross sales groups. Second, you guess all the things on software program. And third, you retain including new options and integrations, and chasing new clients.
The corporate now has two workplaces in New York and Paris and handles thousands and thousands of calls day by day. With in the present day’s funding spherical, the corporate plans to rent extra folks in each workplaces.
Whenever you signal as much as Aircall, you get digital telephone numbers in a single or a number of international locations. You’ll be able to then configure a greeting message, add enterprise hours and deal with your name queue.
However the magic occurs when you may have a number of folks dealing with gross sales or help calls. When somebody calls, it could name a number of folks without delay or name somebody first, then a second individual if the primary individual isn’t obtainable, and so on. You get an summary of all of your calls so you’ll be able to assign them, tag them and extra.
Aircall doesn’t work in a vacuum. So you’ll be able to combine Aircall with CRMs and different options like Salesforce, Zendesk and Zoho. The startup additionally launched a deep integration with Intercom that permits you to swap from a textual content dialog to a telephone name from the popup window.
It’s laborious to listing all of the options proper right here. However likelihood is that when you’re operating a name middle, you’ll have all the things you want in your workforce. Aircall at the moment prices $30 to $50 per consumer and monthly to entry all of this.