UJET, a startup that makes software program to enhance buyer assist, stated right now that it’s raised a $25 million Sequence B led by GV (previously often known as Google Ventures). Different members within the spherical embody returning traders Kleiner Perkins and DCM Ventures and new backer Citi Ventures.
The spherical brings UJET’s whole raised thus far to greater than $45 million. The San Francisco-based startup (which isn’t to be confused with an electrical scooter firm of the identical title) will use the capital to scale its enterprise and open a New York workplace subsequent month and its European Union headquarters within the second quarter of this yr.
UJET’s software program lets clients attain assist brokers straight in a smartphone app, on the internet or by cellphone. Anand Janefalkar, founder and chief govt officer of UJET, says the corporate offers equal precedence to all channels, so clients get the identical high quality of service whether or not they begin an in-app chat or name an 1-800 quantity.
In the beginning of a chat or name, assist brokers are given knowledge about clients so that they don’t must ask fundamental questions. For instance, Janefalkar says an Web of Issues app developer may present its brokers with the client’s machine sort, battery life, location and machine ID to assist them troubleshoot errors. To guard info, UJET is SOC 2 Kind 2 and HIPAA licensed and brokers may confirm the identification of consumers with their fingerprint, passcodes and Apple’s Contact ID and Face ID.
The corporate says that its instruments can assist firms considerably cut back the sum of money they spend on buyer assist. For instance, UJET claims that it helped parking reservation app SpotHero lower its phone bills in half and cut back the price of coaching its brokers. Its different purchasers embody Blink, the good house safety digital camera maker owned by Amazon, and video doorbell Ring.
Different startups which have not too long ago raised massive rounds of funding to make buyer assist much less painful for everybody concerned embody Intercom, which in keeping with Crunchbase has obtained $115.eight million so removed from traders like Bessemer Enterprise Companions and Social Capital, and Helpshift, which has raised $38.5 million from Nexus Enterprise Companions, Intel Capital, Microsoft Ventures, Salesforce Ventures and others.
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